Frequently asked questions

ZentelTV plans start at £9.99 for a 1-month subscription, £24.99 for 3 months and £59.99 for a full year — which works out to under £5 per month. We also offer a Family Pack with 2 simultaneous connections from £89.99/year. All plans include the full library of 18,000+ channels and 80,000+ films and series.

No. The price you see is the price you pay. There are no setup fees, activation fees, equipment fees or taxes added at checkout. Every feature — including 4K UHD, EPG, catch-up, multi-device support and 24/7 customer support — is included in the base price.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and cryptocurrency (Bitcoin, USDT). All payments are processed through encrypted, PCI-compliant gateways. After payment, you receive your activation details within minutes.

No. ZentelTV is contract-free and never auto-renews. Your subscription simply ends on its expiry date unless you choose to renew it manually. You'll receive a reminder email a few days before expiry.

Yes. Every ZentelTV plan comes with a 7-day money-back guarantee. If the service doesn't meet your expectations within the first 7 days of your subscription, contact us and we'll refund you in full — no questions asked.

ZentelTV works on virtually every modern streaming device: Smart TVs (Samsung Tizen, LG webOS, Sony, Philips), Amazon Firestick (all generations), Android TV and Android TV boxes, iOS (iPhone and iPad), Android phones and tablets, Mac, Windows PC, MAG boxes (250, 254, 322, 420), Enigma2 receivers (Vu+, Dreambox), and more.

After payment, you'll receive your M3U URL or Xtream login. Install our recommended free app from the Amazon App Store, enter your credentials, and the channel list loads automatically. The whole process takes around 5 minutes — and our support team can guide you step-by-step on WhatsApp if you need help.

For SD streams, a 10 Mbps connection is sufficient. For Full HD, we recommend 25 Mbps. For 4K UHD streams, 35 Mbps or higher is ideal. Most UK broadband connections from BT, Sky, Virgin, TalkTalk and Vodafone easily meet these requirements.

Our premium servers use anti-freeze technology, load-balancing and dedicated UK routes to deliver stable streams even during peak times like Saturday afternoon football. Buffering is almost always caused by a slow internet connection at the user's end — our team can run a quick speed test with you to diagnose any issues.

Standard plans include 1 simultaneous connection. The Family Pack includes 2 simultaneous connections. Need more? We offer 3, 4 and 5-connection plans on request — just message our team for a custom quote.

Yes. Most apps we recommend (such as TiviMate Premium, Smarters Pro, IPTV Smarters) include built-in DVR functionality, allowing you to record live TV and schedule future recordings to local storage on your device.

Over 18,000 live channels covering UK terrestrial, sports (Sky Sports, TNT Sports, Premier League), entertainment (Sky Atlantic, Sky Witness, Sky Comedy), films (all Sky Cinema channels), kids' (CBeebies, CBBC, Disney, Cartoon Network), news (BBC, Sky, GB News), documentaries (Discovery, Nat Geo, History) and 9,000+ international channels in over 30 languages.

Yes. Every Premier League match shown on Sky Sports, TNT Sports or Amazon Prime Video is available on ZentelTV. We also carry full Champions League and Europa League coverage, plus EFL Championship, FA Cup, League Cup, Scottish Premiership, La Liga, Serie A, Bundesliga, Ligue 1 and MLS.

Yes. Our VOD library of 80,000+ films and series is updated daily with the latest UK and Hollywood releases, plus new episodes of running series. You'll find Sky Original films, HBO Max productions, Apple TV+ shows, Amazon Prime originals and Disney+ exclusives.

All UK terrestrial channels stream in Full HD 1080p where the original broadcast supports it. Premium sports and films are available in true 4K UHD with HDR — not upscaled — on the channels and events that originally broadcast in 4K.

Yes — over 9,000 international channels including Arabic, French, Spanish, Portuguese, German, Italian, Polish, Turkish, Greek, Dutch, Scandinavian, Indian, Pakistani, Chinese, African and many more. Perfect for households where English isn't the only language spoken at home.

Yes. Send us a quick message on WhatsApp and we'll set you up with a free trial account so you can test ZentelTV on your own device, with your own internet connection, before subscribing. No card details are required for the trial.

Activation is usually instant — within 5 to 10 minutes of payment confirmation, you'll receive an email with your account credentials, setup instructions for your specific device, and our 24/7 support contact details.

Message our UK customer support team on WhatsApp and we'll respond — usually within 2 minutes. We can troubleshoot setup issues, freezing streams, app problems or anything else. We stay with you until everything works perfectly.

Yes, you can use your ZentelTV subscription on any compatible device — just not all at the same time, unless you're on a multi-connection plan. Need help moving from a Firestick to a Smart TV, for example? Just ask.

ZentelTV provides streaming infrastructure. It's the user's responsibility to ensure their use complies with the broadcasting and copyright laws applicable in their country and region. We strongly encourage all customers to review the rules in their jurisdiction before subscribing.